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FAQ: XWALLFilter
I get an empty email with the subject: XWALLFilter License any time I restart XWall
You have not installed the latest release of XWALLFilter on your Exchange server but have enabled XWALLFilter in the XWall and entered your XWALLFilter license. XWALLFilter will read and delete this special email once installed and you will not see these any more. This email is sent from XWall to XWALLFilter and contains your XWALLFilter license information.
How do I verify that XWALLFilter is working
1. Examine the application event log on the Exchange server on which XWALLFilter is installed, filtering for entries with Source = XWALLFilter to confirm the product has been installed and is running properly. A properly licensed installation will show an event = 15, “XWALLFilter has been enabled” since the last time the Exchange 2003 SMTP/IIS Admin service or Exchange 2007/2010 Transport service was started.
2. Go into the XWall administration utility and setup a test subject line rule under Options->Blocking->Subject. Make sure that the ACTION is set to Mark Subject and move to Junk E-Mail folder. Use a subject line which has nothing to do with spam. For example: "XWALLFilter Test Subject".
3. Send yourself email with the test subject from an external email account which is NOT whitelisted by either XWall or listed in your Exchange 2003/2007/2010 Contacts folder or SAFE SENDERS list (would be whitelisted by XWALLFilter). This email should go into the Junk E-Mail folder.
4. If the test email does not go into the Junk E-Mail folder, please follow the troubleshooting steps in the XWALLFilter Installation Guide. If you don't have a copy handy, see our Technical Support Site for a copy.
5. If the test email does not go into the Junk E-Mail folder and you have followed our troubleshooting steps, please open a support case at our Technical Support Site.
XWALLFilter for Exchange 2003 is not working and the installation log contains ldap_modify_s failed
Please login as a Domain Admin and uninstall and re-install XWALLFilter for Exchange 2003 to solve this issue. You should no longer see the ldap_modify_s failed in the installation log.
Does XWALLFilter for Exchange 2007 run on Windows Server 2008?
Yes. Exchange 2007 Service Pack 1 is required.
Is XWALLFilter compatible with the 64-Bit version of XWall?
Yes. XWALLFilter for Exchange 2003 and XWALLFilter for Exchange 2007 are compatible with both XWall 32-Bit and XWall 64-Bit editions.
Is XWALLFilter for Exchange 2007 compatible with Exchange 2007 Service Pack 1?
Yes.
Does XWALLFilter for Exchange 2007 support the 32-Bit development/test version of Exchange 2007?
No.
Is XWALLFilter compatible with Microsoft Small Business Server 2008?
Yes, XWALLFilter for Exchange 2007 Version 3.0.744.221 and above is compatible with Microsoft Small Business Server 2008.
Is XWALLFilter compatible with Microsoft Essential Business Server 2008?
Yes, XWALLFilter for Exchange 2007 Version 3.0.744.221 and above is compatible with Microsoft Essential Business Server 2008.
